Returns

Returns Policy

Last updated: March 27, 2025

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

  • You’ll also need the receipt or proof of purchase.

To start a return:

Contact us at glowartdesignhome@gmail.com.
Returns must be sent to the following address:

1931 Sabal Palm Dr, Apt 303, Davie, FL, 33324, United States

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

If you live outside the United States, return shipping may take longer than expected.

You can always contact us for any return questions at glowartdesignhome@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective or damaged

  • You received the wrong item

We’ll evaluate the issue and do our best to make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom products (e.g., special orders, personalized items)

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids or gases

We also do not accept returns on:

  • Sale items

  • Gift cards

If you’re unsure whether your item qualifies, feel free to contact us.

Exchanges

The fastest way to get the item you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

European Union 3-Day Cooling-Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason, without justification.

The item must be returned:

  • In the same condition it was received

  • Unworn or unused, with tags, and in its original packaging

  • With the receipt or proof of purchase

Refunds

Once we’ve received and inspected your return, we’ll notify you if the refund was approved. If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note:

  • It may take time for your bank or credit card company to process and post the refund

  • If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at glowartdesignhome@gmail.com